At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
As an Employee Services Specialist, you will learn about all areas of Human Resources as you collaborate with other HR teams to gather needed information to provide an accurate response and exceptional service.
The Employee Services Specialist will be responsible for:
Acting as resource to employees for inquiries regarding benefits and personnel record information. Answering questions about various benefits related mailings and communications. Acting as the initial point of contact for all employees regarding leaves.
Providing exceptional and timely customer service, primarily through telephone, email and personal interaction with employees.
Determining the appropriate course of action to bring issues and cases to resolution. Ensuring all documentation and information is complete, secure and compliant. Reviewing issue and cases with supervisor, seeking advice and counsel where specialty/more advanced expertise is required.
Processing all HR related transactions with speed and accuracy and in compliance with policies and practices.
Maintaining strong collaboration with other areas of Human Resources and Hospital departments.
To qualify, you must have:
Work requires the level of knowledge typically acquired through completion of two years of occupationally-specific education or an Associate's degree and two years of previous experience.
Work requires the analytical skills to resolve problems of a routine to moderately complex nature requiring the use of mathematical or technical principles and in-depth, experienced-based cross-functional knowledge.
Work requires the ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
Work requires the need for accuracy with speed of processing data, strong technical aptitude, attention to detail and ability to multi-task.
Work requires the highest level of customer service and quality in all interactions and transactions.
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.
BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 3119467
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.