General Description Reporting to the Director of Human Resources of University Student Services (USS), the Human Resources Generalist serves as one of the primary points of contact for employees across University Student Services. Under the USS banner is University Student Affairs, University Student Health and Well-Being, Financial Aid and Undergraduate Admissions, Integrative Learning and Life Design, and the University Registrar. These units comprise approximately 500 fulltime staff members, dozens of casual staff as well as approximately 1,500 student employees across over 50 offices. This position will become part of a five-person team supporting University Student Services that includes a HR Manager and two HR Coordinators.
This position provides human resources support and consultation in a range of areas including performance management, employee relations, employee development, and risk management. It interprets and applies HR policies and procedures while also maintaining alignment of programs and services with the strategic and operational needs of the division. Collaborates routinely with divisional and Central HR offices to manage ongoing work. Embraces and advances the university’s HR mission of attracting, developing, retaining, and engaging a high-performing workforce in support of excellence in the university’s mission, while promoting diversity, equity, civility, and respect.
Primary Duties and Responsibilities
Employee Relations (50%) • Serves as a knowledgeable resource to USS leaders, managers, and employees in the communication, interpretation, and application of HR programs, policies, and practices. Helps create and sustain a positive work environment by promoting and demonstrating employee relations practices that appropriately balance organizational and individual needs. • Effectively triages organizational opportunities and challenges, understands the range of possible responses, and provides appropriate guidance with insight and empathy. • Knows when to escalate situations or engage others for help. • Works with leaders, managers, Central HR ER/LR, the Office of the General Counsel and employees to effectively resolve various issues. • Provides appropriate consultation and coaching to help address issues promptly. • Works with managers and employees to ensure that more formal steps like progressive discipline and performance improvement plans are used appropriately and effectively. Conducts investigations and interviews as necessary. • Uses working knowledge of employment law and university policy to ensure compliance. • Ensures appropriate and accurate documentation. • Coordinates provisional and annual performance review processes. • Provides related training and coaching on process. • Monitors time and attendance for employees through the E210 system. • Ensures that records accurately capture time used – particularly in cases involving some type of leave.
Talent Management (30%) • Promotes and reinforces the organization’s desired culture, core values, and behavioral expectations through modeling, communication, and coaching. • Participates in processes intended to improve the overall effectiveness of departments, and leads key components of engagement activities for USS. • Leverages available resources with employees and managers in coaching, career planning, dispute resolution, and team-building. • Partners with Central HR Talent Management Department to identify solutions to various employee development opportunities including training and coaching. • Effectively partners with compensation colleagues and consultants on changes in support of the organization’s goals, objectives, and values.
Other HR Programs, Projects and Tasks (20%) Risk Management and Compliance – • Uses knowledge of employment law and university policy to ensure compliance and minimize financial, reputational, and other risk to client area, university, and to the institution. • Monitors and consults with HR and USS leaders around required divisional and or departmental employee coursework compliance. • Supports projects focused on one or more facets of HR. This may involve improvement of existing programs or processes or creation of new ones. • Collects and analyzes relevant data and uses metrics to evaluate performance and evaluate contributions to the achievement of both USS’ and the university’s goals and objectives.
Requirements • Bachelor’s Degree in Human Resources, Business Administration or other related field required. • Master’s degree and/or professional HR certification preferred. • Three years of progressive experience in a professional human resources capacity required.
Competencies Working knowledge of: • Employment laws and regulations • Employee relations practices • Positive work environment concepts, • Issue/dispute resolution techniques • Talent management practices • Strong verbal and written communication skills • Coaching skills • Qualitative and quantitative analysis • HR systems and applications.
Classified Title: HR Generalist Role/Level/Range: ATP/04/PC Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: M-F, 8:30am - 5:00pm Exempt Status: Exempt Location: 01-MD:Homewood Campus Department name: 10001451-Student Services Human Resources Personnel area: University Student Services
The successful candidate(s) for this position will be subject to a pre-employment background check.
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During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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