Who We Are

The University of Southern California (USC) is a leading private research university located in Los Angeles – a global center for arts, technology and international business. As the city’s largest private employer, responsible for more than $5 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic schools and units. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work.

The Position

The Office of the Senior Vice President for Human Resources is seeking an experienced and innovative HR Process and Data Analyst to help identify and solve Human Resources issues, in support of strategic initiatives and operational activities. The HR Process and Data Analyst will be a subject matter expert (SME) in process mapping, and will have experience with redesigning Human Resources processes and transactions to promote operational excellence.

Specifically, this role will lead design sessions to collect stakeholder feedback, and perform process management functions. These functions may include data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, and developing performance metrics. Additionally, this role will interact with leadership and/or stakeholder groups, and propose and monitor post-process improvement initiatives to track key metrics. The HR Process and Data Analyst will use process improvement approaches such as Six Sigma to support process improvement initiatives, and  manage expectations for outcomes, while balancing priorities and adhering to timelines. Finally, the successful candidate will display exceptional listening, organization, and analytical skills  and be a champion for the university’s vision, culture, and values.

Please note that this is a 12 month fixed term position.

Key Accountabilities Include:

• Documents step by step processes by interviewing multiple users (HR facing and client facing) and executing transactions in the Workday sandbox.  Makes relevant inquiries regarding processes to establish the relevance of the step noted and how it impacts other processes.  Notes area of potential improvement separately for follow up. 

• Leverages operational experts and gathers their guidance while implementing Six Sigma or design methodology and best practices.

• Partners with department directors and process owners in the organization to create and develop project plans; drive results and revise plans as appropriate to meet changing needs and requirements while maintaining linkage between projects, business needs and customer priorities.

• Gathers data to improve HR relationships with and services to business units. Provides guidance and consultation regarding HR-related policies, regulations, procedures, trends and issues (e.g., labor laws, payroll, salary equity). Collaborates with university stakeholders as needed to support departmental goals. Implements tasks and projects with clients in mind, leveraging design-thinking principles to address complex challenges.

Performs other related duties as assigned or requested.  The university reserves the right to add or change duties at any time.

Preferred Qualifications

• Master’s Degree
• 5 years of directly related experience
• HR Certification
• Six Sigma Certification
• Design Thinking
• Project management experience

Minimum Education:Bachelor’s degreeCombined education/experience as substitute for minimum educationMinimum Experience:3 yearsMinimum Field of Expertise:Three years experience in human resources, project management and/or business administration, tracking projects in detail aligned to time frames. Experience gathering data, creating analyses and reports, and identifying patterns and translating meanings. Ability to support concurrent projects, prioritize competing assignments, and work under pressure with tight deadlines and frequent interruptions. Demonstrated organizational skills and ability to think strategically and creatively. Excellent written and oral communications skills, with precise attention to detail and the ability to exercise discretion with confidential information. Experience presenting data findings/reports and suggesting resolutions.Excellent interpersonal skills, emotional intelligence and relationship-building abilities to provide support/guidance as needed. Ability to work independently and proactively, using sound judgment in making decisions with minimal supervision. Proficiency with Microsoft Office.