Under limited supervision, assists with the administration of the employee benefit programs. Work involves resolving problems; researching plan documents, providing information; ensuring accuracy of information; and complying with federal requirements. Additional guidance is provided through department procedural manual, established deadlines, and plan documents. Work is reviewed through conferences, observation of results obtained, and adherence to deadlines. Reports to Director, Benefits. Supervises full-time support employee in absence of the Director, Benefits. Directly supervises part-time student employee. DUTIES AND RESPONSIBILITIES:
Assists with the administration of the employee benefits programs including medical, dental, vision, life insurance, retirement, tuition remission, and wellness.
Handles benefit inquires and issues to ensure quick, equitable, courteous resolution.
Utilizes on line benefits enrollment computer system to ascertain employee demographic information and eligibility. Assists with the employee enrollment process, updates to coverage levels, and other transactions as necessary.
Participates in benefits related training. Evaluates and updates program content and delivery of information as needed.
Assists Director, Benefits with annual employee benefits open enrollment process.
Meets regularly with internal and external parties including administrators, faculty, staff, prospective employees, students, as well as numerous consultants, brokers, insurance carriers, and beneficiaries for the purpose of delivering information, facilitating communication, and providing direction.
Assists Director, Benefits in partnering with retirement vendors to review improvements in plan economics, plan demographics, plan design and communication strategies to educate participants and increase plan participation.
Assists Director, Benefits with technical compliance for health and welfare, 403(b), 401(a) and 457(b) plans. This includes overseeing annual fee disclosures statements and 408(b)(2) Service and Fee Disclosures and preparation of annual financial statement and audit.
Establishes meetings, disseminates information, assists with preparation and serves as scribe for Benefits Committee and Retirement Committee.
Assists Director, Benefits with various aspects of benefits research, planning, and implementation. Evaluates and benchmarks existing University benefits with those of other comparison groups by analyzing plans, surveys, and other sources of information. Plans, develops, and/or participates in area and industry surveys. Assists with analysis of surveys results.
Reviews, edits, updates and distributes benefits-related information, including management of the Benefits Office website. This includes, but not limited to: Open Enrollment, new hire, Qualified Life Events, beneficiary forms, Confirmation Statements, Flexible Spending Accounts, Health Savings Accounts and eligibility reports.
Serves as a liaison and coordinates with Power Center Staff, Wellness Committee Members, School of Pharmacy, and Vendors to assist with administration of wellness programs. Assists with the evaluation and analysis of results of wellness program participation and recommendations for future program implementation.
Coordinates student health insurance program, which includes compliance with Affordable Care Act; communications and required activities with vendors, student accounts, CTS and third-party administrator, processes student health insurance billing statements.
Serves as backup to the Disability Claims Manager to include knowledge of Worker’s Compensation, FMLA and Duquesne University leave policies.
Performs other related duties as assigned.
Bachelor’s degree from an accredited institution with major course work in Human Resources, Business Administration, or closely related field of study and 3-5 years of progressively responsible and related management experience.
Master’s degree from an accredited institution and prior experience working in higher education setting.
Alternately, the successful candidate will possess any equivalent combination or training and experience which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to the following:
Professional experience in and knowledge of benefits and wellness programs with the ability to stay updated on industry changes, government requirements, and/or new government programs.
Some knowledge regarding FMLA, Worker’s Compensation, Short-Term Disability and Long-Term Disability and related University policies and procedures to ensure pay and benefits processing are accurately managed for employees on these types of leaves.
Knowledge of Human Resources and Payroll systems desired.
Exceptional interpersonal, organizational, and time management skills.
Ability to work independently on complex and confidential issues related to the day-to-day operations of a department.
Strong verbal, written and computer skills, including knowledge of the entire MS Office Suite. Proficiency in the use of MS Excel for the development of spreadsheets and management of reports using graphs and charts is required.
High-level attention to detail and accuracy with ability to maintain complex records and files.
Ability to establish and maintain effective working relationships with executives, administrators, faculty, staff, and students, as well as numerous consultants, brokers, insurance carriers, and sales people from all related businesses.
Ability to read, analyze, and interpret manuals and instructions.
Ability to clearly explain benefit options, plan documents, premiums, and procedures in a cooperative, patient, and professional manner to a variety of individuals via telephone, email, individual, and group meetings.
Ability and willingness to report to work on time, take initiative, prioritize multiple projects, and adjust work load in an environment with frequent interruptions and changing or competing deadlines.
Demonstrated ability to perform work of increasing difficulty and complexity as experience is gained.
Considerable knowledge of the policies, regulations, procedures, and services of the Benefits Office.
Sensitivity to the need of each individual to be treated with dignity and respect as it relates to diversity in general and the Mission of the University specifically.
Ability and willingness to contribute actively to the mission and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.
Interested candidates should submit a cover letter, resume, and contact information for three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University values equality of opportunity as an educational institution and as an employer. We aspire to attract and sustain a diverse faculty and staff that reflects contemporary society, serves our academic goals and enriches our campus community. We particularly encourage applications from members of underrepresented groups and support dual-career couples through our charter membership in this region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university and its Spiritan heritage by visiting http://www.duq.edu/about/mission-and-identity/mission-statement. Those invited to campus for an interview may be asked about ways in which they see their talents contributing to the continued growth of our community and furthering its mission.
Duquesne University, a private, Catholic institution, prides itself on being mission-centered and mission-driven. Our employees contribute to our culture of academic excellence and our mission of serving God by serving students. In turn, they enjoy a supportive working environment that values individual talents, encourages teamwork and rewards accomplishments.
A nationally ranked top-tier university, Duquesne has established a legacy of excellence in liberal and professional education. Our 14:1 student-faculty ratio allows our students to work closely with expert faculty. Duquesne has also won accolades and recognition among the nation’s top 20 small research schools for our research initiatives and faculty productivity.
Situated on a 50-acre campus within the city, Duquesne provides a small-town feel in an urban setting. The Pittsburgh region offers a variety of cultural, education and professional opportunities, as well as a safe and affordable lifestyle.
We strive to attract, recruit and retain a dynamic, diverse workforce. Our employees benefit from an array of campus resources that provide convenience and cost savings, including a variety of dining options, a full-ser...vice Starbucks, a retail bank and credit union, a fitness center and year-round wellness programs and onsite parking. Employees also may take advantage of the many educational, cultural and sporting events sponsored by the university.
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