Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. We deliver consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
JOB SUMMARY
Manages the effective implementation of human resources (HR) initiatives, policies and procedures, including compliance, employee onboarding and exiting, performance management, training, compensation, affirmative action planning and employee safety. Performs work that is varied and may be somewhat difficult but usually involves limited responsibility. Primary business partners are first line supervisors, mid-level managers and directors.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages the HR function for a business unit or line of business.
Heavy focus on employee relations, including conflict resolution, disciplinary action and performance improvement counseling. Industrial experience preferred.
Conducts investigations regarding discrimination and unfair employment practices, including, but not limited to, those involving federal and state agency charges.
May be responsible for managing several HR functions such as employment, labor relations, compensation, training, equal employment/affirmative action, records, safety and health, benefits and employee services.
Assists management in planning, development, implementation and evaluation activities.
Studies feedback and develops strategies that balance the needs of employees and management with relation to employee services and policy alignment.
Evaluates the status and productivity of HR programs and recommends changes to improve efficiency and cost-effectiveness.
Develops and conducts training for management and employees on a variety of issues including, but not limited to, performance management, diversity, etc.
May perform other responsibilities as assigned.
SUPERVISORY RESPONSIBILITIES
None. Responsible for identifying training needs, tracking performance, coaching and motivating employees. Responsible for partnering with clients and management on decisions relating to hiring, terminating, compensation and performance evaluation.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from 4-year college or university and a minimum of 5 to 7 years of related experience.
CERTIFICATES and/or LICENSES
Professional in Human Resources (PHR) designation preferred.
COMMUNICATION SKILLS
Ability to comprehend, analyze and interpret business documents. Ability to effectively respond to sensitive issues, complex inquiries or complaints from clients, co-workers, supervisor and/or management. Ability to motivate employees and client groups to take desired action.
FINANCIAL KNOWLEDGE
Ability to perform basic mathematical functions including percentages, discounts and commissions.
REASONING ABILITY
Ability to analyze and interpret considerable data in varying circumstances and provide solutions to varying unique challenges.
OTHER SKILLS and ABILITIES
Strong Microsoft Word, PowerPoint and Excel skills required. Knowledge of PeopleSoft.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
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