Staff Ombudsperson - Office of Human Resources-2015554
T he Office of Human Resources at Carnegie Mellon is committed to supporting faculty and staff members' success through every stage of their employment at the university. We support the Carnegie Mellon 2025 strategic plan through driving efficient, effective, and nimble business practices to support the needs of an evolving university community. We recruit and retain outstanding people at all levels while fostering a culture of diversity and inclusion, and support for professional and personal development. We are seeking applications for the Staff Ombudsperson. You will serve as a designated neutral or impartial dispute resolution practitioner whose major function is to provide confidential and informal assistance to CMU staff members and staff supervisors.
The Staff Ombudsperson role has a long and honorable tradition as a means of protecting against abuse, bias and other improper treatment or unfairness. Serving as a designated neutral party, the ombudsperson is neither an advocate for any individual nor the organization, but rather, an advocate for fairness. You will act as a source of information and referral, and aids in answering individual's questions, and assists in the resolution of concerns and critical situations. This office supplements, but does not replace, the university's existing resources for conflict resolution.
Core responsibilities include:
Informs campus community on policies, practices and offices and receive feedback on policies and practices. You will not participate in any formal reporting or investigatory work
a. Partner with the Office of General Counsel with triaging inquiries to the ethics hotline to the appropriate office.
b. Serve as a resource to Staff Council and other staff-focused groups.
Provides meaningful summaries of types of issues staff are experiencing such as:
a. Present to the Ombuds Committee and appropriate stakeholders
b. Make recommendations for consideration for any improvements to clarity and transparency to processes, policies, practices, etc
c. Identify trends and connections of the data to inclusion, retention, and engagement of staff.
Expand the OHR (and other university) website as well as other communication methods to improve the transparency and awareness of available staff resources
a. Responsible to form and manage an Ombuds Community of Practice, which will include all individuals who are serving in Ombuds roles across the university.
b. Develop standards for Ombuds roles (including those in the International Ombuds Association). https://www.ombudsassociation.org/learn-about-ioa.
Continuously meet with staff members across the university to improve inclusion, retention, and engagement among staff members (and others) at CMU and the surrounding community.
Other duties as assigned
You must demonstrate:
Excellent communication and interpersonal skills to include written, oral, listening, and
presentation, and a demonstrated ability to communicate effectively in a diverse environment
Ability to gather and synthesize information and analyze data
Excellent problem-solving skills
Ability to work effectively in a high-paced environment with deadlines and multiple stakeholder viewpoints
Demonstrated ability to work effectively as a valued colleague, strong emotional intelligence and interpersonal skills, including the ability to influence all levels of the institution with charisma, mentorship and collaborative acumen that command the respect and involvement of colleagues and community members to improve climate and outcomes.
Demonstrated ability to facilitate partnerships with and between campus and community constituencies and prior leadership in developing relationships as a leader or member of a team, task force, or committee, expand networks, and build consensus.
Demonstrated ability to use discretion and good judgment in handling confidential information.
Knowledge of state and federal statutes pertaining rights of individuals with intellectual and developmental disabilities
Minimum of bachelor's degree from an accredited university or college is required. A Master's degree is preferred.
Three to five years of applicable experience is required.
Certified Organizational Ombudsman Practitioner (CO-OP) is preferred
* Background check
Please visit "Why Carnegie Mellon" to learn more about becoming part of an institution inspiring innovations that change the world.
A listing of our employee benefits is available at: www.cmu.edu/jobs/benefits-at-a-glance/.
Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
Job Function: Human Resources
Primary Location: United States-Pennsylvania-Pittsburgh
Time Type: Full Time
Minimum Education Level: Bachelor's Degree
Preferred Education Level: Master's Degree or equivalent
Internal Number: 2015554
About Carnegie Mellon University
Carnegie Mellon (www.cmu.edu) is a private, internationally ranked research university with programs in areas ranging from science, technology and business, to public policy, the humanities and the arts. More than 12,000 students in the university’s seven schools and colleges benefit from a small student-to-faculty ratio and an education characterized by its focus on creating and implementing solutions for real problems, interdisciplinary collaboration and innovation. A global university, Carnegie Mellon’s main campus in the United States is in Pittsburgh, Pa. It has campuses in California’s Silicon Valley and Qatar, and programs in Africa, Asia, Australia, Europe and Mexico.
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