About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
The role holder is responsible for supporting the Head of HR Process Design & Governance in the effective running of the process universe through driving operational excellence across the HR function and working with Global Process Owners to standardise and simplify processes and bring an end-user mindset to design/documentation , in line with process design standards. The immediate focus will be mapping and assuring processes using the ARIS repository in order to support a key transformation project.
Analyse HR processes and identify ways of promoting and implementing operational excellence through standardising, simplifying and streamlining processes, whilst keeping customer requirements and experiences at the heart of the enhancements
Lead on the implementation of continuous improvement ideas and process re-engineering initiatives including involvement in HR transformation projects, whilst keeping customer requirements and experiences at the heart of the enhancements, including:
Performing upstream and downstream impact analysis on potential improvement ideas and ensure ongoing compliance to Group policies, laws and regulations
Ensure that changes are scheduled in a way to minimise the impact on the Group and the function and maximise the benefit of improvement through creation and delivery of a change roadmap approved by relevant HR stakeholders
Working with the wider COO team to ensure pathway to readiness of HR processes for system deployments proposed over the medium/long term
Collaborating with process owners, global people services and country HR teams to implement ideas, ensuring the necessary approvals are obtained people going live e.g., operational risk
Recognise how different HR processes fit together and ensure a client lens is embedded in HR processes, aligning to the HR Process Universe taxonomy
Review process documents within the end to end process through lean methodology, identifying the value stream waste
Use proposed process changes as an opportunity to optimise HR processes to enhance employee experience
Work closely with Process Architect to optimise the outputs of the annual process review
Work with the process engineering team to effect change to HR processes, following collaboration with GPOs or the Transformation Team.
Act as an operational excellence centre of excellence for large HR transformation projects to aide, guide and contribute to the deliverables, scope, and process design.
People and Talent
Embed a culture of operational excellence through promoting lean thinking and providing training, where appropriate
Stimulate an environment where working together to drive continuous improvement is the norm
Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels
Work closely with the process design team to share best practice and lessons learned which impact the HR process universe
Lead lean coaching/training sessions with the HR process team and other HR stakeholders
Act as the Relationship Manager for all London Gloal Process Owners to deliver good process outcomes, in line with process design guidelines and process modelling conventions
Work with operational risk to develop a strong understanding of the Group Operational Risk Framework and ensure that process change follows the required governance
Ensure all process change follows the process governance framework with the HR Business Process tool being the golden source
Escalate any significant risks or issues to HR Process Design & Governance Head and work with stakeholders to close out the gap.
Comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements
Take personal responsibility for understanding the risk and compliance requirements of the role
Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
[Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
[Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
Serve as a Director of the Board of [insert name of entities]
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Direct reports of the COO, HR
HR Transformation Team
Management of the HR Shared Service Centre
Management of the HR Centres of Excellence
Other members of the HR Management Team
HR Operational Risk Team
HR Global Process Owners
Our Ideal Candidate
Essential: experienced in the skill of process mapping and assurance in ARIS (v7.2 onwards) as this role will be focused on process mapping for a key transformation project
Global mandatory learning
Qualification in operational excellence e.g. Six Sigma; Lean accreditation
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.