Position Summary: The Human Resources Coordinator will be responsible for creating, maintaining and trouble shooting employee information in the Oracle HCM Cloud application. As a member of the administration and operation group this role will contribute to the smooth operation of the HCM system including the time and labor, absence and benefits modules by carefully managing data input and audit functions. In addition the position will provide direct customer service and operational support to ensure prompt, courteous and knowledgeable service to all customers of the Human Resources Office. Drawing upon a broad knowledge of the range of HR services the Coordinator will triage issues, provide support and direct inquiries to other members of the team as needed.
Essential Functions: Offer is contingent upon successful completion of a criminal background check.
Oracle HCM Data management: Work collaboratively with HR team to support hiring process. Gather new hire data and accurately create Oracle employee records. Monitor onboarding process in Oracle HCM, support employees and managers in completion of tasks and manually update tasks as needed. Run published audit reports, review for data anomalies and correct source data as needed. Resolve integration errors caused by incorrect data at the direction of senior team members. Enter record updates associated with routine business processes such as salary changes, assignment updates, and creation of new jobs or positions.
Support the day-to-day operations of the Human Resources Operations & Administration function, including: Support a robust infrastructure to support enterprise-wide talent acquisition (recruitment, selection, requisition process, assessments, reference/background checks, POPEs, etc.), and employee life-cycle (on-boarding, off-boarding, employee engagement, leadership development and succession planning, employee development and training, etc.) functions. Manages operational aspects of PTO management, timekeeping, buy outs/severance programs, dependent tuition, professional development fund and other organization-wide programs and initiatives. Provide support for end users utilizing the Oracle HCM system, develop a broad understanding of the breadth of functionality including routine reporting and analytics, and manager self-service. Assists customers with routine end user questions related to how to access their personal information and initiate business processes within Oracle. Also support external users with activities such as online resume submission process both over the phone and in person. Troubleshoot user questions and refer as appropriate to internal or GMHEC shared services for further. Manages employee digital records and proper disposal of paper documents in accordance with policies and departmental procedures. Complete verification of employment requests from government entities, public agencies and authorized lenders including state unemployment claims. Serves as point of first contact for the department, responding to phone, email and in-person inquiries from customers. Directs employees as necessary to internal and GMHEC shared services. Responsible for coordination, support and processing requests/applications for the following programs: Tuition assistance, professional development, dependent tuition program
Provides day-to-day operational support for the HR office including: maintaining a general knowledge of HR forms & HR-Wiki and manages distribution and collection of information appropriately; mail distribution; placing office supplies order; issuing work orders; video conferencing set-up and problem resolution and support for event scheduling and compilation of materials. Provides administrative and operational support to all HR areas, as requested. Partner with colleagues in Shared Services, HR for Central Admin and in HR Operations, under the direction of the VP for HR & Risk, to provide a cohesive, unified Middlebury experience for employees and management.
General Responsibilities: Other duties as assigned.
Qualifications Education: Associates degree preferably in Human Resources, office management or related field.
Knowledge, Skills and Abilities: Must have excellent communication skills, both written and oral. Strong attention to details and organizational skills is essential. Must have ability to juggle multiple tasks in a fast-paced, stressful environment. Ability to handle confidential information with tact and discretion. Able to project a warm, welcoming, and competent image to customers.
Experience: Experience working with cloud based human capital management systems such as Oracle or Workday is desirable. Proficient in Microsoft word, excel and database systems. Solid knowledge of general office procedures, equipment, etc. Familiarity with digital imaging software preferred. Willingness and ability to adapt to changing technologies and systems.
From its proud history spanning more than two centuries, Middlebury College has emerged as one of a handful of the most highly regarded liberal arts colleges. Middlebury is unique among these schools in being a classic liberal arts college that also offers graduate and specialized programs operating around the world.