The George Mason University, Human Resources and Payroll Department is looking for an enthusiastic and energetic individual for a Part-Time HR Benefits Liaison role. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.
This part-time position will provide a high level of customer service to employees who have reported a positive or presumptive positive COVID-19 test result confidentially and will obtain follow-up information on COVID-19 status, symptoms, and campus-related locations and exposure.
Follows the COVID-19 Case Management Checklist procedures;
Follows-up with employees, contractors, and students receiving a red, orange, or yellow indicators from the COVID Health Check™ to obtain additional case information related to location and potential exposure based on the COVID Case Management Guidelines and Checklist;
Emails instructions to suspected or confirmed COVID-19 cases;
Refers cases to Benefits Administrators for FMLA and VSDP details;
Refers students to Student Health Services, as needed;
Monitors and responds to inquiries sent to COVID@gmu.edu;
Provides excellent customer service in an empathetic and courteous manner, following established guidelines and procedures;
Responds quickly to inquiries via email and phone;
Checks for understanding;
Retrieves data for individuals with suspected or confirmed COVID-19 diagnosis from Banner to enter in Case Management database;
Processes status updates in Case Management database;
Updates cases spreadsheet data;
Reports the number of new cases;
Processes forms and cases accurately. Strong attention to detail and accuracy are required.
Customer service skills: experience assisting employees and working with challenging people;
Communication skills: the ability to clearly explain information to employees, verbally and in writing;
Office computer systems skills: Proficient in Office 365 (Outlook, Word, Excel, PowerPoint) and dynamic forms. Proficient in Excel;
Experience managing work: effectively manages time and resources, identifies and prioritizes critical tasks;
High attention and accuracy standards: Accurately completes tasks and pays attention to detail;
Commitment to confidentiality: maintains strict confidentiality;
Access to technology: Must have wifi/internet at home. Computer and cell phone will be provided.
High school graduate or equivalent skills and training;
Experience maintaining confidential information;
Case Management training, Contact Tracing training, HIPAA Compliance training, and FERPA Compliance training.
Salary: Commensurate with education and experience.
Location: Fairfax, VA
Mason Ad Statement:
Great Careers Begin at Mason!
George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report “Up and Coming” spot for national universities and is recognized for its global appeal and excellence in higher education.
Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.
If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!
George Mason University, Where Innovation is Tradition.
Special Instructions to Applicants:
For full consideration, applicants must apply at https://jobs.gmu.edu/; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Internal Number: 48578
About George Mason University
George Mason University is Virginia's largest public university located in the suburbs of Washington, D.C. With strong undergraduate and graduate degree programs in engineering, information technology, public policy, economics, visual and performing arts, life sciences and biotechnology, Mason prepares its alumni to succeed in the workforce and meet the needs of the region and the world.