This position is on the Member Value team within NISC, which focuses on improving software utilization among the Membership and improving NISC employee training and effectiveness. The Member Value Consultant position’s primary concentration is on improving software utilization through small projects, currently focusing on Connect HR implementations with our Members.
Manage projects related to providing remote consulting services to members around product utilization and best practices.
Analyze internal data to prioritize opportunities effectively and provide a plan.
Perform research and data analysis on Member’s product use to better deliver more value to underutilized products or best practices.
Develop and deliver software training to internal and external stakeholders as needed.
Coordinate and present at related workshops as needed.
Build tools to help support the needs assessment of our Membership and how they utilize NISC’s products and solutions.
Build and gain Member interest around implementing new product functionality and/or best practices.
May be asked to record walk through products trainings and recordings with the internal Learning Center.
General expectation is primary focus is within one product and one industry.
Maintain a basic understanding of product integrations and automation.
Create and deliver product utilization recommendations report to Member sites.
Manage special projects with a moderate to high degree of difficulty with independence as needed or requested.
Travel up to 15% of the time.
Other duties as assigned.
Commitment to NISC’s Statement of Shared Values.
Knowledge, Skills & Abilities Preferred:
5+ years of related experience preferred.
Working level knowledge of business-related software applications and services.
Working level knowledge of the Utility or Telecom industries.
Working level knowledge of Project Management processes and theory.
Strong verbal and written interpersonal and communication skills.
Strong presentation and training skills.
Strong telephone/email etiquette and an ability to deal effectively with Member/Customers.
Strong research and problem-solving skills with a strong attention to detail.
Strong ability to organize and prioritize.
Strong ability to multitask and time manage.
Strong ability to demonstrate professionalism.
Strong ability to demonstrate effective decision making.
Strong ability to set and manage internal and external Member/Customer expectations.
Ability to travel as often as necessary to meet the goals and objectives of the position.
NISC’s Shared Values & Competencies:
Integrity – We are committed to doing the right thing – always.
Relationships – We are committed to building and preserving lasting relationships.
Innovation – We promote the spirit of creativity and champion new ideas.
Teamwork – We exemplify the cooperative spirit by working together.
Empowerment – We believe individuals have the power to make a difference.
Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.
Bachelor’s Degree in a business-related field or equivalent experience.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
Telecommuting is allowed.
Internal Number: 20-283
About National Information Solutions Cooperative (NISC)
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions.
At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries..
Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are... highlighted by innovations such as:
Internet bill payment and presentation
Graphical and mobile mapping systems
Activity costing systems
Energy deregulated billing
Telecommunications switch provisioning and many others
NISC and its subsidiaries employ more than 1,200 individuals in four cities (Lake Saint Louis, Mo., Mandan, N.D., Shawano, Wis. and Cedar Rapids, Iowa). Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.