Working at MIT offers opportunities, an environment, a culture - and benefits - that just aren't found together anywhere else. If you're curious, motivated, want to be part of a unique community, and help shape the future - then take a look at this opportunity.
BENEFITS AND DATA REPRESENTATIVE , Human Resources-Benefits , to provide exceptional customer service and support to MIT faculty/staff/retirees/beneficiaries/vested terminated employees. Will answer participant inquiries and handle plan enrollment counseling, transaction processing, problem solving and advocacy; stay current on relevant HR and benefit industry trends, topics, and compliance regulations; research and resolve problems in a proactive and timely manner; and analyze requests for information against relevant benefit plan provisions and enter complex benefit transactions into vendor and MIT systems/databases. Will also create and analyze quarterly metrics reports related to client services activity levels, responsiveness, client satisfaction, and trends; create process documentation and workflow charts; work with HR technology team to resolve complex issues on file feeds and on SAP reporting analysis; assist with conducting annual audits; support future projects; and reconcile error data reports from vendors.
Job Requirements REQUIRED : high school diploma or its equivalent; at least five years' HR benefits or HR data reporting/analytics and customer service experience; excellent problem-solving, organizational, interpersonal, communication, and customer interfacing skills; attention to detail; experience analyzing HR data and reporting metrics; full working knowledge of professional office practices/procedures; proficiency with Microsoft Office and web applications and ability to learn HR information systems; initiative; flexibility; and discretion and good judgment with confidential information. Must be able to prioritize competing demands and follow through on tasks despite constant interruptions; consult with customers and stakeholders and probe customer inquiries to find resolutions; and work within a team-oriented environment, recognizing needs of unit and own responsibility. PREFERRED : bachelor's degree and knowledge of SAP. Job #18633-6
Internal Number: 18633
About Massachusetts Institute of Technology (MIT)
The mission of MIT is to advance knowledge and educate students in science, technology and other areas of scholarship that will best serve the nation and the world in the 21st century whether the focus is cancer, energy, economics or literature