The HR Supervisor is responsible for leading the day to day operations for one of two teams responsible for life cycle transactions for all of the John Hopkins Enterprise. The supervisor, in collaboration with the HRSS Manager, will develop and support a high performing team that will process in SAP all human resources, benefits and organizational management (OM) related transactions including, but not limited to, on-boarding (new hires), salary changes, leave of absences, supplemental pays, terminations, organization and position creates, organization and position maintenance. This position is responsible for building, enhancing and maintaining a business partnership with HRSS clients within the Johns Hopkins Enterprise. The position will also be instrumental in implementing new HRIS functionality and assisting with future HRIS upgrades.
The candidate for this position must have excellent leadership, interpersonal and troubleshooting skills and ensure that their team meets deadlines on a consistent basis. The ability to multi-task and analyze complex SAP HR data are qualities that are essential.
Specific Duties & Responsibilities:
Direct the timely and accurate processing of human resources, benefits and organizational management transactions in accordance with established quality and accuracy standards.
In collaboration with the manager, establish and recommend improvements to defined HR Shared Services procedures and processing methods to efficiently and accurately meet production and performance goals as established by the HRSS Service Level Agreement.
Determine work priorities and assignments for the most efficient use of staff and equipment.
Serve as an SAP HR subject matter expert to HR Shared Services customer base.
Provide and implement workable solutions to business issues.
Responsible for hiring staff, providing feedback regarding staff performance and conducting annual performance evaluations.
Provide feedback to individual team members in a timely manner to increase team member effectiveness.
Work closely with the manager and human resources functional areas and other central offices and shared services to establish or revise human resources transaction processing as necessary.
Establish and deliver internal knowledge building meetings with HR Shared Services teams.
Provide procedural guidance and policy interpretation to staff as it relates to processing HR transactions.
Create and update necessary business process documentation as related to life cycle transactions in PA/OM modules of SAP.
Ensure Quality Analysis is performed as described by service level agreement for all HR, Benefits and OM transactions.
Assess the accuracy and integrity of HR master data and ensure that integrity is maintained through auditing and reporting.
Ensuring strong relationships are created and managed within HR Shared Services and with customer base.
Participate in and lead project meetings for enhancements to SAP HR functionality as well as other HR systems that integrate with SAP.
Responsible for creating a work environment that maintains confidentiality.
Other duties as assigned.
Minimum Qualifications (mandatory):
High School, one year of ERP (SAP, PeopleSoft, Oracle) and two years of supervisory experience in a customer service environment is required.
Knowledge of human resources administration.
Bachelor’s degree in business (accounting, management), human resources or management information systems is preferred.
Two years of SAP experience within a shared services or customer service environment may be substituted for supervisory experience.
A master’s degree or additional ERP experience may be substituted for supervisory experience.
Special Knowledge, Skills, and Abilities:
Have outstanding analytical and problem solving skills.
Be detailed oriented.
Have demonstrated ability to meet deadlines and manage multiple projects simultaneously.
Have excellent oral and written communication skills.
Understand and utilize appropriate feedback methods to drive individual team member performance.
Have the ability to communicate effectively with different levels of management.
Have demonstrated leadership in developing a growing staff with ‘team’ orientation.
Have the ability to use SAP, Microsoft Word, Excel and PowerPoint for reporting and presentations.
Have the ability to interpret and analyze processing outputs, recognize errors.
Have strong customer service orientation.
Have demonstrated ability in the use of information system technology to improve operational processes.
Preferred—knowledge of SAP and Johns Hopkins policies and procedures
Classified Title: Human Resources Services Supervisor Role/Level/Range: ATO 40/E/03/OH Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: M-F, 8:30-5 Exempt Status: Exempt Location: 03-MD:Eastern High Campus Department name: 10003646-HR Shared Services Personnel area: University Administration
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.