Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Human Resources. The position is located at the West Campus.
In this role, you will be the first point of contact for faculty and staff regarding benefits programs.� The position will address phone/email inquiries and process transactions in support of the university’s benefits programs.� Additionally this role may be responsible for training and mentoring other team members and may be assigned complex non-routine issues and/or projects.� May require a high level of expertise in one or more specific subject matter area(s) and/or university culture and business practices.
PRIMARY DUTIES AND RESPONSIBILITIES:
Performs the following activities with regards to servicing the University’s benefit plans:
Provide benefits support by responding to inquiries via email and/or phone regarding benefits questions.
Utilize various resources to ensure that a complete and accurate answer is provided. Directs internal customers to additional resources, including documented information, reference materials and self-service tools.
Maintain accurate data in HR System(s) and Benefits system(s).
Maintain an understanding of benefit programs and policies.
Present benefits information to new employees.
Provides solutions to complex issues.
Complex problem solving and/or project work.
Subject matter expert.
Develops strong relationships and collaborates with other teams such as payroll, benefits strategy, HR managers, labor relations, disability team.
Understanding of university structure and related policies.
Training and mentoring of other team members.
Perform other duties as assigned.
High School Diploma or equivalent required.
Minimum 4 years of experience in human resources.
Working knowledge of benefits,
Payroll, and other HR systems (Workday preferred).
Web navigation and proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Ability to work in a fast-paced environment and easily adapt to fluctuating workloads and customer needs.
Skilled in understanding and applying applicable rules, regulations, policies, and procedures.
Superior written and verbal communication skills.
At least 1-2 years of benefits experience.
Prior experience in a large complex environment.
Previous experience in a HR Shared Service Center environment strongly preferred.
Excellent interpersonal skills, written and verbal; a service-oriented communicator.
A self-motivated individual with a high degree of reliability, accuracy and productivity.
Ability to manage deadlines with attention to detail.
Positive outlook and willing to accept feedback.
Applicant Special Instructions:
West Campus, Tobacco Free environment, 40 hour work week with extra hours as needed. Ability to travel locally to various locations across campus is required.
The hiring range for this position is $21.18 - $26.99 per hour.
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.