Manage the university’s benefit plans, including health and wellness programs, retirement plans, worker’s compensation, long-term disability, unemployment, tuition remission, tuition exchange, voluntary benefits.
Develop and implement a comprehensive benefits and wellness strategy that supports university goals and faculty and staff’s best health.
Plan and deliver annual benefit renewal process and open enrollment within established deadlines.
Collaborate with the Director of Employee Relations & Staff Development and university leadership to develop and implement strategies for meaningful recognition and rewards.
Establish and maintain strong relationships with the President’s Cabinet, university leaders, faculty and staff to best understand and support university strategies and goals.
Manage benefit vendors to ensure delivery of quality products and services for Queens’ employees.
Maintain a high level of professionalism and quality of service.
Execute and monitor compliance and reporting efforts with sound policies and procedures.
Guide management and employee actions by researching, developing, writing and updating policies, procedures, job descriptions and guidelines; communicating and reinforcing university values.
Update job knowledge by attending conferences and educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
Maintain irreproachable confidentiality of all information relating to the University’s faculty, staff and students.
Manage the university’s recruiting, selection and hiring process to increase retention, support diversity, equity and inclusion and comply with federal and state laws:
Develop and implement strategies to improve recruiting, hiring and retention of faculty and staff.
Ensure faculty and staff postings accurately reflect position responsibilities and appropriate FLSA status.
Advertise positions in venues that ensure a top quality, diverse applicant pool.
Collaborate with the Director of Employee Relations & Staff Development to provide meaningful learning experiences for hiring supervisors and search committees to ensure recruiting and selection best practices are applied, including awareness and reduction of selection bias.
Administer assessment tools to ensure required technical skills meet Queens’ standards, as well as administering job-fit assessments.
Collaborate with the Director of Employee Relations & Staff Development to deliver a robust and comprehensive onboarding experience for new hires. Manage and evaluate the effectiveness of the university’s REPS (Royal Employee Peer Support) program.
Manage projects to achieve established objectives and timeframes (e.g., Total Comp Statements, Comings & Goings report, Surveys (Best Places to Work, et al).
Secondary Duties and Responsibilities:
Other duties and special projects may be assigned to meet department and university needs.
Requirements/ Skills / Qualifications:
Bachelor’s degree or the equivalent in experience and education; Master's degree in human resources, organizational development or related field preferred. HRCI or SHRM certification preferred, as is CEBS certification.
Seven (7) years or more experience in benefits and recruiting/hiring in a decision-making role, with at least five (5) years progressively responsible experience in a leadership/ supervisory capacity. Higher education experience preferred.
Significant depth of experience and knowledge in all aspects of benefits and wellness management and a track record for consistently improving same.
Demonstrated experience in promoting collaborative decision-making processes and working with diverse populations.
Proven ability to convey complex technical information and policy issues in a concise, easily understood manner to a wide range of constituencies.
In depth, current knowledge of principles, practices, methodology, and procedures for benefits and recruiting/hiring and the ability to apply that knowledge to advancing the university’s offerings.
Experience serving as a fiduciary for a retirement plan, as well as prior experience serving on an organization’s retirement plan investment committee.
Excellent presentation, written and verbal communication skills.
Strong interpersonal skills with the ability to quickly build and maintain rapport with faculty and staff.
Superior organizational and problem resolution skills, including exceptional project management skills and a reputation for delivering results on time and within budget.
Strong computer software (MS Office) skills.
Strong employee advocacy skills as demonstrated by maintaining approachability and adaptability and appropriately promoting change that supports the university’s and employees’ best interest.
Ability to intentionally nurture an inclusive environment in which all people are valued and supported.
Proven ability to supervise and train staff including organizing, prioritizing, and scheduling work assignments as well as development and implementation of strategic and operating goals and employee development plans. Strong team building skills required.
Proven ability to interact effectively as a member of a team and work collaboratively with other departments.
Strong negotiation skills and a track record of reaching win/win resolutions to challenging situations.
Physical Requirements (with or without reasonable accommodation)
Visual Abilities: Read reports, create presentations and use a computer system – 75-100% of the time
Hearing: Hear well enough to communicate with co?workers, vendors and students – 75-100% of the time.
Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems – 75-100% of the time.
Mobility: Kneel for physical inspection of storage areas; Open files and operate office machines; move between departments and attend meetings across campus – 75-100% of the time.
Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly – 75-100% of the time.
Lifting, Pulling, Pushing: Exert up to 30 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects – 50-75% of the time.
Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75-100% of the time.
Work in office environment, involving contact with faculty, staff, students, service providers and vendors.
Work has deadlines, multiple interruptions, high volume and may be stressful at times.
The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended to describe the general nature of this position.
Nestled in a historic tree-filled neighborhood just minutes from Uptown Charlotte, Queens has provided students with transformational experiences for more than 160 years.
A private, co-ed, masters-level university, Queens serves undergrad and graduate students in academic programs across the liberal arts and sciences as well as the professional fields of business, communication, nursing, health and education. All degree programs are grounded in a liberal arts core to help students hone their critical thinking, problem solving and communication skills.
With a 10:1 student-faculty ratio, the university is known for its student-centered mentality, welcoming southern hospitality and talented and caring faculty. Queens fosters student success through an intimate learning environment and excellence in teaching.
In keeping with its Presbyterian heritage, responsibility and service to society are critical components of Queens' culture, as expressed in its motto "Not to be served, but to serve."
Queens emphasizes active, collaborative learning with a focus on a 21st century global curriculum that takes students beyond the classroom and into the Charlotte community and the world... at large. With the city of Charlotte as an extended campus, students have the opportunity to launch into abundant internships, community service and academic partnerships. Undergraduate students must complete at least two internships. In addition, the majority of Queens' undergraduates study internationally in hundreds of countries via faculty-led study tours, international internships, language-immersion programs and semester exchange opportunities.
By graduation, students have obtained a comprehensive education grounded in the liberal arts and filled with opportunities to ready them for successful careers and meaningful lives.
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