Description: The Service Center Associate provides operational support and high quality service for both the human resources department internally and Emerson employees externally. They are responsible for general HR operations and response to inquiries regarding benefits, payroll, and employment and human resources policies. The Service Center Associate will be familiar with standard concepts, practices, and procedures within all HR functions. This position provides high levels of problem-solving employee issues and serves as a facilitator of information between employees and HR policies and processes.
Campus Location: Boston Campus
Required Knowledge: Bachelors degree in Human Resources management or related area. Demonstrated Reasoning Ability Ability to comprehend, analyze and interpret complex information Ability to solve problems involving various options in situations Strong Communication Skills: Ability to comprehend and interpret instructions, correspondence and ask clarifying questions to ensure understanding Ability to effectively present information to individuals and internal groups Ability to work independently and under limited supervision Ability to multi-task performing a variety of tasks while meeting various delivery time lines Requires a high level of attention to detail, good analytical skills and a clear sense of urgency Requires the ability to resolve issues quickly and efficiently through research and proactive thinking/actions Strong Relationship Building with a Customer Service focus Embraces Change
Preferred/Desirable Knowledge: HRIS system experience (Workday) and Helpdesk technology (Zendesk) is a plus Experience with Unions is a plus Bilingual
Required Prior Work Experience: 2 years of experience in a high volume HR transactional service center environment
Diversity Statement: Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society.
Emerson College is the nation’s premier private college dedicated exclusively to majors in communication and the arts in a liberal arts context. It is located in the theater district in the dynamic multi-cultural city of Boston in close proximity to major arts institutions, media outlets, and research centers. The College enrolls 3,783 undergraduate students and 641 graduate students from 71 countries and 48 states. Emerson College is committed to an active, intentional, and ongoing engagement with diversity – in its people, in the curriculum, and in the College’s intellectual, social, cultural and geographical communities. Our inclusive excellence framework recognizes that institutional excellence comes from fully engaging with diversity in all aspects of institutional activities. Members of historically under-represented groups are encouraged to apply.