Rutgers, The State University of New Jersey is seeking a Senior HR and Payroll Services Specialist within the OneSource Faculty and Staff Resource Center (OneSource FSRC). This position is responsible for managing and processing complex transactions for a broad range of HR and payroll services.
Among the key duties of this position are the following:
Provides prompt assistance to customers for complex HR and payroll transactions while appropriately tracking and documenting inquires within OneSource FSRC's case management system.
Monitors inquiry volume, cycle times and other operational metrics to inform resourcing plans and provide reports to OneSource FSRC leaders.
Informs of updates of FSRC's knowledge management solution to ensure latest information is included from an HR and payroll perspective.
Identifies process improvement opportunities across end-to-end OneSource FSRC processes, and supports process and technology driven business process reengineering initiatives.
Ensures HR and payroll transactional services are being delivered in a consistent and efficient manner.
Collaborates and liaisons with functional specialists and Customer Service Representatives to increase issue resolution efficiencies within the OneSource FSRC.
Supports recruiting, training, and employee development activities to support the OneSource FSRC operations.
Creates, fosters and maintains a collaborative, innovative and customer-focused team culture.
Supports employee engagement and development initiatives for OneSource FSRC employees to enhance job satisfaction and morale.
Provides coaching and counseling to One Source FSRC employees.
Ensures all relevant procedural/legislative requirements are fulfilled while delivering a quality and cost-effective service to customers.
Identifies and incorporates leading practices and innovative approaches and tools for service delivery into OneSource FSRC operations.
Supports the development of OneSource FSRC policies and procedures, ensuring that they promote leading practices and comply with relevant laws and regulations.
Makes recommendations regarding suite of HR and payroll services offered in the OneSource FSRC.
Supports adoption of OneSource FSRC knowledge management and self-service capabilities.
Minimum Education and Experience:
Requires a bachelor's degree, preferably in human resources management, business or related field or an equivalent combination of education and experience.
Requires 2 years direct experience delivering HR and payroll services in a fast-paced, high volume environment.
Required Knowledge, Skills, and Abilities:
Broad knowledge of HR and payroll processes, policies and practices.
Knowledge of HRIS.
Team leadership; employee development and training.
Advanced critical thinking, logic, and problem-solving skills.
Ability to handle and maintain confidential information.
Strong organizational and time management skills with a keen attention to detail.
Customer account and service management.
Excellent written and verbal communication skills.
Ability to navigate, interpret and articulate complex policies and procedures; broad exposure to different areas of HR and payroll.
Performance management, analytics and clear communication of results.
Demonstrated proficiency in Microsoft Office including Excel, Word and PowerPoint.
Master's degree, preferably in human resources management, business or related field.
PHR, SHRM-CP. SHRM-SCP, SPHR, CPP, or an equivalent professional qualification.
Knowledge of case management/ticketing software.
Posting Number: 19ST2229
Location: Cook (RU-New Brunswick)
Internal Number: 89710
About Rutgers University
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.