The Operations Lead leverages strong analytical skills and is responsible for data integrity across multiple HR systems. In conjunction with University Decision Support and Student Employment Office, s/he audits various reports to monitor employee data requiring a comprehensive understanding of reporting implications across multiple systems. The incumbent contributes to and actively participates in HRM, and technical projects related to system implementations, user acceptance, and parallel testing. The incumbent is the first point of contact for HR Operations Assistants for resolving/troubleshooting data maintenance and process related issues, escalating as necessary. It is expected that s/he will maintain documentation on issues and solutions as they are discovered, elevating themes and recurring problematic transactions and system errors; posing solutions to the Manager for consideration. S/he brings forward technical difficulties with Liquid Office, as identified by the colleges and divisions, to the manager and works to create maintenance schedule with the IT contact. S/he regularly contributes on team projects assigned by his/her manager and performs special projects at the manager's request. As a member of the HR/Payroll Service Center, the incumbent provides excellent customer service to users requiring solid judgment and confidentiality.
This position serves as first point of contact, under the lead and direction of Manager of HR Operations for the annual merit process. The incumbent is responsible for analyzing, testing, auditing, reporting and reconciling annual merit increases and bonuses and all corresponding data with potential impact. S/he will proactively resolve issues and make recommendations to serve both customer needs and data integrity. Responsible for monitoring of all faculty sabbaticals, rank, tenure and title changes effective July 1st and will reconcile all changes with the Compensation Department and the Provost's Office. The incumbent will lead Salary Planner trainings and collaborate with HRIS on fiscal year end related system requirements and complex auditing at direction of and oversight by Operations Manager.
This position oversees and ensures the consistent and appropriate processing of University employees' HR life cycle transactions, especially those that directly impact pay on multiple payrolls and provides ongoing guidance and training to the Operations team. S/he must understand impacts across systems and HR departments. S/he is charged with troubleshooting and resolving all payroll processing conflicts, and communicating any issues affecting each payroll with the respective University department. The incumbent will be responsible for revising and making recommendations to continuously improve and streamline data entry processes. He/She will train new users on the proper use of forms and systems.
The incumbent provides in-depth knowledge of HR processes and procedures to departments requiring a high-level of customer service.
Bachelor's degree with 5 years of HR database, accounting or payroll experience, preferably in higher education required. Strong analytical skills and demonstrated experience with data analysis. Prefer previous experience with Banner HR and Human Resources Management and PC-based applications (such as Excel and Access). Prefer knowledge of faculty hiring and life-cycle events such as rank, tenure and sabbatical changes. Must be efficient and a self-starter with the ability to take initiative, work under limited supervision, use creative problem-solving skills, and effectively prioritize work to meet deadlines. Must have a customer-service orientation and be able to work in a fast-paced environment.
Requires Criminal Background Check
Requisition Number: STFR005419
Internal Number: 60975
About Northeastern University
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.