Location: Bowling Green, KY Category: Staff Posted On: Thu Apr 11 2019 Job Description:
Purpose of Position
The Office Associate position performs a variety of administrative and clerical duties that may require a higher level degree of initiative, accuracy, judgment and knowledge as necessary to support the operations of WKU's Department of Human Resources. Reports to Director, Human Resources.
Primary Duties and Responsibilities
Serves as initial point of contact for telephone and walk-in traffic serving internal and external customers; determines nature of business and directs to appropriate personnel
Performs a variety of administrative duties such as recordkeeping, filing, copying, scanning, faxing, schedule preparation, travel arrangements and maintenance of conference room and guest parking calendars; oversees office supplies and orders when necessary
Maintains and provides oversight of departmental budget and financial records including procurement card transactions and purchase orders
Reviews and approves employee tuition remission requests according to parameters of university policy
Prepares correspondence, documents and reports as needed utilizing MS Office Suite, BannerHR
Works closely with the Training and Communication Specialist in the development of digital media content and updates on departmental website as needed;
Assists with departmental event coordination, specific assignments and special projects
Provides excellent customer service to all internal and external constituents
Other duties and responsibilities as assigned
Secondary Duties and Responsibilities
In absence of Employment Specialist and as otherwise required, functions as backup support
Serves as additional backup for receipt of workers' compensation first reports of injury
Assists individuals throughout the department as needed
Knowledge and Skills Considered Essential for Success
Excellent written, verbal and interpersonal communication skills, including ability to utilize proper telephone etiquette
Proficiency with MS Office Suite, multi-line phones, fax, copier, printers, etc.
Experience developing content for various communication channels and social media platforms
Ability to establish priorities and work independently
Organized and detail-oriented with the capacity to work in an environment with frequent interruption
Ability to work in a team environment and interact professionally with a wide spectrum of individuals to include faculty, staff, administration and vendors
Ability to perform the duties and responsibilities of this position in a competent manner following the highest standards of professionalism, integrity, accountability, responsibility, cooperation, and customer service
High School Diploma or GED equivalent, plus two (2) years clerical experience
Demonstrated proficiency of Microsoft Office Suite
Ability to sit and utilize computer for extended periods of time
Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.
Western Kentucky University does not discriminate on the basis of race, color, ethnic origin, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices in accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990.
Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Equal Employment Opportunity/Affirmative Action/University ADA Services (EEO) at (270) 745- 5121, a minimum of five working days in advance.
Western Kentucky University (WKU) prepares students of all backgrounds to be productive, engaged, and socially responsible citizen-leaders of a global society. The University provides research, service and lifelong learning opportunities for its students, faculty, and other constituents. WKU enriches the quality of life for those within its reach.