First Contact Resolution HR Generalist (7595U), Central Services, Berkeley Regional Services -
About Berkeley The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptanceacademic and artistic, political and culturalmake it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
Application Review Date The First Review Date for this job is: February 8, 2019
Departmental Overview Berkeley Regional Services (BRS) is comprised of six (6) Regions which provide services to specific 'groupings/clusters' of schools, colleges, and organized research units (5 academic, 1 all other). This regional approach to providing administrative services is intended to improve service quality by re-establishing personal connections and to develop more local expertise.
Berkeley Regional Services (BRS) also provides central services to campus in the areas of:
Onboarding for newly hired employees
Benefits and Leaves support
Responsibilities Client Relations through our call center and case management system
Responds to client inquiries with heightened response expectations.
Applies professional HR concepts when counseling employees concerning work-related issues of low to moderate scope and complexity.
Consults with Generalists and CSS managers when working on non-routine issues of complex or sensitive nature.
Works with Generalist group to resolve routine employee relations issues. May draft counseling memos.
Conducts exit interviews as required.
Satellite Office Management
Staffs satellite locations and manages operations of the satellite locations
Responsibilities include completing new hire packets with new employees and explaining University policies.
Provides benefits counseling.
May provide analyses for human resources issues that are intermediate in scope involving employee benefits.
May develop the content of benefits orientation and conducts regular sessions when required.
Provides benefits counseling to employees and serves as a liaison with the Benefits Office.
Special Projects and Support
Provides project support for managers and HR Generalist 3 and 4 staff
Conducts HR trends analyses and helps develop resulting recommendations.
Coordinates HR processes within the HR Center and looks for creative possibilities for continuous improvement of day-to-day operations of the HR Center
Runs reports for clients upon request
Other duties as assigned
Ability to provide exceptional customer service in high volume, fast-paced, professional environment
Has working knowledge of various areas of HR.
Knowledge of applicable state and federal laws and regulations
Knowledge of basic relevant union/labor contracts
Analytical skills to conduct analysis and develop recommendations
Demonstrated organizational skills and problem-solving skills
Experience working in a Talent Acquisition System and HRIS systems such as Peoplesoft or Oracle
Proficient in communicating clearly and effectively verbally and in writing and in integrating information in the completion of assignments
Demonstrated ability to handle difficult or volatile situations/individuals effectively.
Possess a high degree of political acumen and awareness
Proven experience exercising strong communication and interpersonal skills to communicate effectively with all levels of staff, both verbally and in writing
Strong organizational skills and ability to multi-task with demanding time frames.
Must possess ability to work rapidly and accurately with pressure of competing deadlines and frequent interruptions in a fast-paced, constantly changing environment.
Must be able to lift 15-20 pounds
Bachelor's degree in related area and/or equivalent experience/training equal to 2-3 years of experience in human resources.
Acquiring knowledge of campus policies and procedures and knowledge of functional areas including leaves of absence and payroll
Possess basic knowledge of human resources policies, programs and University policies and procedures.
Knowledge of UC Berkeley's Human Capital Management System (HCM) or other HRIS system
Working knowledge of the Campus Personnel Payroll System (PPS)
Licenses or certifications, if any:
PHR certification or professional HR Certificate is desired
Salary & Benefits This is a non-exempt, bi-weekly paid position. Hourly pay will be commensurate with experience within the range of $23.99 - $33.53 per hour.
For information on the comprehensive benefits package offered by the University visit:
How to Apply Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.